Rise in social media requires businesses to rethink customer value.

New measures of value are needed so that organizations know how best to direct engagement efforts; revised engagement strategies can be improved with customer analytics CARY, N.C.–(BUSINESS WIRE)–Re-envisioning Customer Value, a report from the Economist Intelligence Unit, sponsored by SAS, the leader in business analytics, found that the rise of social media has required companies to reevaluate the way they …