Conversation and Reputation Management

What are your customers saying about you?

No one likes having people talk about them behind their back, but that is exactly what customers do about your business.  Imagine a world where you could actively listen to what is being said about your business, and being able to respond to the positive comments with a “Thank you for doing business with us.” Better than that, being able to know about poor experiences customers have had with your business, and being able to answer them before they grow frustrated and damage your online reputation.  No need to imagine anymore, that day is here!

The days of “bad” word of mouth referrals lasting only as only long as the person they told remembering the “Bad Experience” are over.  With the review sites (Google Places, Yelp, City Search, Yahoo Local, Etc) becoming a huge part of customer research prior to purchase, it’s never been more imperative that your business stays on top of what is being said about them.  Online reputation can make or break your business.

Having a good handle on what people are saying about your business is such an important aspect of running your business companies have been created and their sole business is managing other online reputation.  If you would like a free review on your business reputation please contact Chris at 720.427.3707.  He will provide you information from BBB ratings to online review sites, he will also capture all twitter mentions about your business.