Online Chat

Live Customer Engagement

People want different avenues to communicate with business today. Sometimes keeping anonymity online is important to a customer. Our highly trained chat consultants engage your customer & allow them to open up to your business.   Visitors are prompted to chat within seconds of landing on your site, allowing you a soft sell approach that is permission-based.

This technology allows you the ability to lower the bounce rate of the site and makes the most out of the other advertising you are doing to get the customers to your site.

• ReachLocal testing resulted in an average increase of up to 30% in the number of leads received
• Immediately connect with highly engaged consumers
• Convert valuable online visitors into customers
• Reduce website abandonment

The chat feature allows you a guaranteed lead cost.  You have the opportunity to decide how much you are willing to pay (between $8-$10) for each lead.  Unlike other services available, you don’t pay per chat…You pay per lead!

This product can be ordered and fulfilled within a week in most cases, and the work on your end is a small piece of Java that you give to your web developer.

In a recent (5/17/11) report from Bold Chat / e-tailing the following facts were uncovered.

1. 20% of online shoppers prefer live chat above any other communication method for contacting an online merchant
2. The population that prefers live chat is more well educated, has higher household incomes, and spends more online than other shopper groups
3. Shoppers are increasingly accepting of proactive invitations to chat, but if done improperly, the technology can have negative ramifications
4. The most important factors that determine the success of a chat session are focused on the live chat agent

Call Chris today at 720.427.3707 to get all of your questions answered, or to order chat for your website.